Complaints about Cambria Quartz

by Peter Liang

Pinterest

If you’ve been thinking about getting a new kitchen counter you have probably been wondering whether there have been any complaints about Cambria quartz.
cambria quartzFortunately, there have been little to no complaints about this type of countertop. People have been thrilled with their quartz counters and happy that they went ahead and made the purchase.

Update: Make sure to read the comments below. There have been some consistent complaints about resin pooling but I’ll show you how to avoid the problem.

There has been no real pattern to the small complaints that have been talked about on various forums across the Internet regarding Cambria countertops. In fact, the only real type of debate that has been ongoing is about Cambria vs granite and which one is the best. When it comes to people preferring granite, it is usually because of the aesthetics of the stone itself and the general look it provides in the kitchen.

Related: What are the prices of Cambria?

Quartz countertops don’t have a lot of variation in their appearance like granite counters do. On the other hand, however, granite doesn’t have the wonderful gleaming shine to it that a quartz countertop does and therein lies the ongoing debate.

As far as durability goes, we weren’t able to find any complaints about Cambria quartz. Quartz countertops are basically worry-free and don’t require a lot of maintenance like granite counters do. They are much stronger than granite and don’t need to be sealed. With no maintenance issues and their reputation for being the toughest type of countertop around, you won’t run into any problems having quartz in your kitchen.

Almost every company that offers engineered quartz such as DuPont, Cosentino and Cambria offer warranties against manufacturing defects for up to 10 years. Since quartz is the strongest mineral in the world that’s not a gemstone, it’s easy for these companies to offer this type of warranty with absolute certainty.

Related: Where to buy quartz countertops.

Cambria is scratch and heat resistant and they also resist staining. You won’t find a quartz countertop dulling over the years either and can expect the shine to last virtually a lifetime. It’s not a common complaint of Cambria.

The only thing that you need to avoid when you’re a quartz countertop owner is cleaning it with any type of abrasive cleaner or scrubber. You’ll never have to resort to this type of scrubbing since the countertop can be easily cleaned using mild soap and a soft rag.

Have there been many complaints about Cambria quartz? Not that we could find! Reviewers that have installed Cambria quartz in their kitchens have been more than thrilled with their decision and have no problem recommending it to others.

{ 45 comments… read them below or add one }

Tom November 20, 2012 at 7:51 pm

There are plenty of Cambria complaints if you Google.
I’m not sure what “research” you guys did.
I’ve found several complaints about resin pooling with Cambria.
Unfortunately, I only searched after my counters were installed and I was like what is that spot that doesn’t have quartz in it.

Thumbs down for Cambria. Their “Life Time” warranty doesn’t cover resin pooling.
There are pictures on gardenweb
http://ths.gardenweb.com/forums/load/kitchbath/msg0408260814383.html

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Peter Liang November 21, 2012 at 8:24 pm

That’s a terrible looking piece of stone and it should have never left the factory, Tom. It’s important to note that anytime you are buying stone you should see the quartz and accept it before they cut it for your kitchen. This goes for all brands of any stone, and not just Cambria.

When it’s brought to your house you should always inspect it for damage as well. You can reject it as long as it hasn’t been installed yet. Once it’s installed you are going to have a much harder time getting a resolution to any problems.

You also should never pay for the whole job up front. Half up front and half after your satisfied is how I always do business.

Fortunately, you’re not going to see this problem very often and it can be completely avoided by doing a little bit of due diligence. Looks like it might be a good idea for me to write an article about choosing the perfect stone so that people don’t run into this problem.

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Sue February 6, 2013 at 5:01 pm

We just had Cambria installed last week, installers took a big chunk out of stove opening they were finishing cutting to fit. They didnt even mention this until we noticed. Took pictures, and they said it would not effect the product. I do not know if this is true or not, I did not want a chunk out of my Cambria…. Had a representative come out and they completely dismissed what we were upset about. Really disappionted with local customer service…I am contacting the main headquarters for this situation.

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Peter Liang February 6, 2013 at 5:15 pm

You should absolutely climb the complaint ladder! You paid for a perfect countertop, not a nearly perfect one.

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Casey Jackson February 7, 2013 at 4:03 pm

We had Cambria countertops installed less than a month ago, a grey tone called “Fieldstone”. All looked well until the installers left & as they were pulling away from the drive & I was standing in my dining area taking in the view of my new (nearly finished) kitchen, I noticed a scratch by the sink area gleaming in the sunlight. I quickly called the company with my concern. The installers promptly came back the following day to “fix” the scratched area, but the fix of a small scratch soon became three significant scuff marks (not sure how this happened, but they tried many different processes on the countertop while I watched the issues grow!). We are now in the process of having this rectified, I am hoping… I now have growing concerns about the durability of this product as we payed a heavy premium for something that we researched & were assured was a quality product. Not good :p

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Peter Liang February 10, 2013 at 6:45 pm

Hi Casey. That’s likely the installers or fabricators fault. Under normal kitchen use they are very durable.

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Anne February 10, 2013 at 6:14 pm

We have had cambria in our very busy kitchen for nearly two years and have not had a single issue. When we purchased the cambria, we were told not to place items out of the oven onto the counter which we were told is one of the differences between granite and cambria. Is this true? We were also told that cambria is non porous so bacteria does not penetrate.

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Peter Liang February 10, 2013 at 6:48 pm

Cambria is non porous, that is true. It’s not true however that they are less heat resistant than granite. They offer the same benefits when it comes to placing hot pots and pans on them. It is possible to scorch them, but it’s possible to scorch granite as well. That’s why so many people recommend that you use a trivet for insulation.

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agnes March 1, 2013 at 9:57 pm

Do you have any feedback on Cambria’s chances of being stained under normal use? We are considering a white counter for both the island and cooktop area. Any other recent info out there regarding customer complaints about this product? Thanks.

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Peter Liang March 3, 2013 at 3:05 am

Hi Agnes. Staining is one of the negative comments that I hear the least. When I do it usually turns out that an acidic like a tomato sauce spill was left on the countertop for hours. Even then it’s rare though.

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Brian March 17, 2013 at 3:36 am

Peter- I have heard that in the Cambria Jewel line like Parys or Whitney the stones have been said to pop out. Have you ever heard that?

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Peter Liang March 17, 2013 at 3:52 pm

Hi Brian,

No, I’ve never heard of that. Sounds more than fishy to me.

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Brian March 17, 2013 at 5:17 pm

We love the Whitney for our kitchen. Is it good for a kitchen?

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Peter Liang March 20, 2013 at 12:53 pm

Yes, I believe that Cambria in any color is a good option for a kitchen. Whitney is a very nice choice.

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Scott March 26, 2013 at 7:35 pm

Peter,

What is a reasonable price per linear foot for installed Cambria countertops? I want to see if I should continue shopping around after getting a quote that seemed a bit higher than expected.

Thanks

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Peter Liang March 30, 2013 at 12:40 am

Hi Scott,

That depends on where you live and how much the contractor is charging for labor. I think you’ll find these two links helpful.

Cambria prices
Collectig prices from contractors

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Stephanie hay March 27, 2013 at 9:44 pm

Have you heard complaints about cambria chipping? I have a friend who has been telling me of her chipping problems and encouraging me not to go with it.

Thanks.

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Peter Liang March 30, 2013 at 12:36 am

The people that usually have chipping problems get fancy or delicate edges like an ogee. Even a regular square edge can be trouble for some people. If you get a bullnose or rounded edge the countertop is much less likely to chip.

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Lisa March 28, 2013 at 7:04 pm

I am looking into Cambria countertops. I was almost positive this was going to be our new countertop until I saw the information about the resin pooling. Is this something that can show up in the countertops years from now, or would it be there upon initial inspection?

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Peter Liang March 30, 2013 at 12:50 am

Don’t worry Lisa, it will be there when you buy it and it’s a very rare problem. By going to the stone yard and picking out the stone that your countertop will be cut from you can completely eliminate the risk. Inspect it again after it’s cut but before it’s been installed in your kitchen for damage and any pooling you may have missed the first time. Once the countertop is installed it’s almost impossible to get any satisfaction.

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Bonnie April 3, 2013 at 2:36 pm

We recently had Hollinsbrook Cambria installed and have an issue with it.
Neither the cabinet maker nor the company where we bought it and installed it ever provided us info regarding the aggressive design, and we never were invited to inspect the piece which was cut for us. All we had was a very small piece and what is shown on Cambria’s website to look at. Neither is representative of how it looks when it’s installed.
Just a word of warning to all who are making a choice of any in the series including Hollinsbrook, Bradshaw, Canterbury, Lincolnshire, etc. We wish we had been forewarned!!

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Peter Liang April 3, 2013 at 6:03 pm

Thanks for your input, Bonnie. I hope everyone takes you advice to heart and makes sure that they see the stone before they have it cut. Large pieces of stone look much different from small samples or pictures on a website.

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Teresa April 24, 2013 at 11:42 pm

I had rosslyn cambria installed in Dec and have so many little pits. I had a rep come out and look and they will fix the “deep” ones, but otherwise they said it was normal. I am not happy at all with the scratches and pits so if you’re looking at the jewel stone series, be prepared for this. I’m not a satisfied customer!

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Peter Liang April 28, 2013 at 6:03 pm

That is not normal Teresa. Your fabricator did not do a good job making sure you knew exactly what you were getting. If you decide to replace the countertop be sure to select the stone in person from the stone yard before it is cut to fit your cabinets. It’s the only way to avoid this from happening. It’s hard to get installers to cooperate once the countertop is installed and they have your money.

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Darlene Taylor May 16, 2013 at 8:04 am

Teresa;
Thanks for your feedback. I was thinking of getting Cambria Rosslyn for my kitchen countertop at well, but after reading your review, I’m having second thoughts. The sample I have does not have any pits whatsoever, so how can that be normal like the rep said?? How did your countertop turn out after the repairs were done??

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Christina May 11, 2013 at 11:27 pm

Hi I had a Cambria counter top installed just a couple of months ago. I have the same problem as Teresa. It is full of pits and little scratches. I think it might be Armitage but not sure. We have not tried to have it resolved yet but after reading the above I am not optimistic!
Christina

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Ron May 17, 2013 at 3:35 pm

Worst countertop experience we have ever had! A premier installer continually lied and local Cambria Rep backed away from e-mailed commitments. We had Parys from the Jewel Collection installed on an island and wall counters. After a few weeks we noticed the top was flaking. You could literally pick pieces off. Not comforting when chards of crystal are coming off and getting on food. After notifying the installer they agreed the batch was defective and agreed to replace it. Not wanting the same problem we went with another color. Due to the problems with our installer we contacted local regional rep. Cambria Rep belittled my wife by inferring she didn’t know the difference between surface deviations and actual materials coming off. So between arrogance of the installer and Cambria Rep we will now be having a different manufacturer and installer putting in our counters. We will never recommend Cambria Products to any of our relatives, friends and co-workers. They don’t believe the customer comes first and don’t deserve your business.

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Peter Liang May 18, 2013 at 5:37 pm

Hi Ron,

Sorry to hear that. I am hearing more and more complaints as companies like Cambria and Silestone try to make new lines. As they get away from regular quartz and try to get fancy with textures and inlays they are running into more problems.

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Morgan May 21, 2013 at 12:07 am

Hi Ron:

We’re preparing to install the Windermere countertop, however, now I’m a bit concerned with the chipping comments. Can you advise if this is an issue with Windermere or even New Quay? Is it the tops or is it the edges one has to worry about?

Thanks

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Rachel May 23, 2013 at 11:42 pm

Have a serious problem with rings occurring on Cambria “blackwood” It looks as if the crackled surface has been removed in a perfect circle in several places. Nothing hot has ever been placed directly on the surface. It will temporarily disappear if I rub with a Bounce sheet, but in a few days it reappears. What could this be?

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Peter Liang May 24, 2013 at 12:48 am

Not sure, Rachel. I would get in contact with whoever installed it for you. They have probably seen this before and will hopefully have a solution.

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Sharon May 24, 2013 at 1:49 am

We are in the very beginning stage of deciding how we want to remodel our kitchen and can’t decide between granite and quartz. We were leaning toward the Cambria Linwood code 2010 vs granite b/c of the radon concerns. Now, I’m apprehensive to try the Cambria. Has anyone heard about problems with the above-mentioned style? Additionally, our designer has neither suggested nor offered that we look at the slab of quartz prior to committing to that particular piece. Is this a normal process with quartz? Granite, yes, but quartz? Thanks.

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Peter Liang May 24, 2013 at 2:40 am

Most manufacturers just ship slabs to fabricators. Make sure that your dealer/installer is also the fabricator or that at least they will let you see the slab at what ever place is cutting the slab before it is cut. When you go to the Cambria showroom just ask. If they can’t accommodate you I would like to know that is happening. I would never buy a stone sight unseen.

The radon concerns with granite are unfounded. If I remember correctly it was the quartz manufacturers that actually started that conversation by releasing a press release linking the two together. It was a very effective smear campaign. Don’t let that influence your decision.

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Janet Jacobson June 16, 2013 at 9:22 pm

I just had Cambria Sussex installed in my new home. Unfortunately, I did not look at the slab before installation and it has some ugly pooling marks.

My big problem though is chipping. Somebody put something (a tool, I suspect) down on the countertop and it left two little teeth marks that are white. Sussex is khaki so they show very badly. Yesterday, somone else who was being very careful put something on the Cambria and it did the same thing. Again…a white mark on khaki countertop. Can this be repaired successfully? Have you heard of others with this problem of the Cambria being whitish under the surface color? Thank you. JJ

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Peter Liang July 19, 2013 at 2:07 pm

Hi Janet,

Chipping is not uncommon. It does sound like yours is chipping more easily than most. In most cases you have to drop something rather heavy on it to do damage. At any rate, yes it can be repaired. call a local dealer and they can fix that for you.

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Wendy B June 28, 2013 at 9:30 pm

I’ve had Cambria counters for about 7 years now. Just love the color BUT it always seems to have a “film” on it no matter how hard I try to clean it. Sure wish there was a cleanser that could be used. We take great care of them but it seems they always have a “film” on them. I would not recommend the product even though I am not a fan of granite.

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Peter Liang July 19, 2013 at 2:10 pm

Hi Wendy,

That sounds like it may be a soap film. Are you using soap and water to clean the counter. If you do that every time you will eventually build build a layer of film that can usually be removed with something like formula 409.

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Terri G July 12, 2013 at 4:11 pm

Is there a difference in quartz countertops manufactured in Asia (like TCE stone) versus ones manufactured in America? I am worried about buying a product from a country that may not have rigid safety standards for products that will be used for food prep. Are the resins they use safe?

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Peter Liang July 19, 2013 at 2:22 pm

I honestly don’t know because I have never seen one. I would be very wary of buying a countertop like that. I’m sure you will get no customer service if there is a problem.

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Bruce Mandel July 14, 2013 at 5:38 am

We are about to commit to Cambria Windsor and Charston for countertops. Do you or any of the readers have any experience with either of these two products, please?

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Peter Liang July 19, 2013 at 2:23 pm

I don’t with those particular lines. Maybe someone else can chime in that does.

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Sharon C August 3, 2013 at 3:18 am

My best advice for a successful project is to visit the distributor of the Cambria quartz. Originally we had selected Hollinsbrook based on the small samples; but after viewing the full sheets of quartz at the distributor, I liked Armitage better. We visited the distributor a second time with the actual sheets that were for our project. We looked over the sheets with a representative and marked areas we wanted to avoid (they could be cut out areas for the sink and stove). Our installation for done perfectly–seams can barely be seen. We love our Cambria countertops and our distributor, Solid Surfaces, in Rochester, NY.

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Jayne D August 3, 2013 at 7:10 pm

We have the Cuddington Quartz in our guest bathroom. It has some black specks in it. Is this normal? I asked the installer about it and they said it happens frequently-nothing they can do about it. I’m not sure about this and would like your opinion.

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Peter Liang August 22, 2013 at 3:46 pm

It does happen regularly. That’s why it’s so very important to see the stone before it is cut instead of choosing from a sample. At the very least reject the countertop before it gets installed. Once it put in place it’s installed and you have zero recourse in most situations.

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Kris Cervellone August 5, 2013 at 10:06 pm

I bought Cambria four or five years ago and I would not recommend it to anyone. I have black which shows absolutely everything. I have to clean my counter every day. Even rings from glasses of water take forever to disappear. My biggest complaint is that you can not use normal household products around it, like bleach or baking soda. I recently spilled some water that had baking soda in it and now I have a huge mark on my counter. I like the look of quartz but this brand does not hold up to daily activity. My husband dropped a glass and it chipped the counter, I was told this was much more durable than granite. Before you buy Cambria quartz check other brands and see if bleach or baking soda will leave marks. I understand the problem is their resin.

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